Hospitality

To provide exceptional hospitality is to provide more than just service or to fulfill needs. It is to imbue a hotel with a palpable, welcoming vibrancy and life. No hotel industry leader has put it better than Conrad Hilton when he said, “As hotelmen and women, it is our responsibility to fill the earth with the light and warmth of hospitality… It’s not just a building that makes a good hotel… It’s a warmer, deeper, more human thing… It’s sincerity, hospitality – a glowing living thing that people feel the minute they cross the threshold.”

Food & Beverage

Whether it’s a Madeleine at breakfast or a multi-course dinner banquet, a hotel has no better opportunity to establish an emotional bond with its guests than through its food and beverage offerings.

Oh, the tiger will love you. There is no sincerer love than the love of food.
- George Bernard Shaw

So long as you have food in your mouth, you have solved all questions for the time being.
- Franz Kafka

Design

Design, in the recent past, is one of the most determinative elements of a hotel’s identity. Yet, regardless of what statement a hotel’s design seeks to make, even the casual and uninformed guest will perceive – consciously or not – whether it achieves an underlying, meaningful order in its form, function, and historical reference.

My work is the embodiment of dreams in one form or another.
- William Morris

Buildings

Though usually at the forefront of a hotel guest’s perception only when there is a deficiency, the construction, operation, and maintenance of buildings are by necessity essential functions of the hotel industry. The growing awareness of the value and need for effective environmental and energy design has increased both the complexity and value added opportunity within these areas.

Buildings, too, are children of Earth and Sun.
- Frank Lloyd Wright