Hospitality
Hospitality skills are born of a desire not just to serve, but to please. Our front line team members who excel find great satisfaction in pleasing our guests and being members of a like minded team. Team members who are not guest facing are also expected to recognize guest loyalty as our number one metric of success and to gauge their own work accordingly. When a team as a whole succeeds at providing exceptional hospitality, it does so because through its collective action it gives guests the sense and assurance that they are being hosted, that the space they have entered is not just a building maintained by its occupants, but a place where everything that exists and is done is being done for them.
Food & Beverage
There are few jobs as challenging as being a Chef. There are serious physical demands as well as mental and emotional ones. The job demands both repetitive routines and flashes of creative genius. A hotel company can make a Chef’s job easier by providing the support a good restaurateur does and, given the hotel’s resources and its captive guests, even more. F&B Directors and Managers ought to recognize their roles as supportive ones in this regard. A successful hotel food and beverage operation is one in which the hotel management recognizes the talents, strengths and weaknesses of its Chef and manages the relationship and its outlets and concepts accordingly.
Design
To be a successful hotelier requires an appreciation and preferably a capacity for good design, be it architectural, interior or graphic. Increasingly, hotel guests are consumers of design. Whether that is their intent or not, design will speak to them in its own terms and with an emotional impact. As purveyors of design, hoteliers have a keen interest in its quality and its costs, so it is essential for them to be involved in the processes leading from design to purchasing to implementation. Lastly, design is not a one time process. As a hotel ages, its contents and finishes require continual renovation and redesign.
Buildings
The successful construction, maintenance and operation of buildings requires a significant amount of technical knowledge in a wide variety of areas, the ability to organize and manage a large number of tasks, and an ongoing attentiveness to managing costs. These are the duties of MEI’s construction and engineering professionals. Recently, the implementation of sustainability initiatives has been added to this list of duties, many of which result in immediate cost savings and/or long term payback for the hotel as well as the planet. MEI obtains state sponsored environmental certifications at all of its hotels.